Chromebooks

My Student is a returning student and would like their 1:1 Chromebook 

Students in the DDSB are issued a Chromebook to use for as long as they are a student in the DDSB. You can arrange to collect your device from your student’s home school (the same one they attended last year unless you have moved) by doing the following:

1. Complete the Chromebook Program Informed Consent (CPIC), which is a part of the online verification process

2. Contact your student’s home school to arrange a time to collect the Chromebook

3. Return any device that was loaned to your student in the spring when you collect your new 1:1 Chromebook device.   

*Please note that your student’s new device can only be provided if the CPIC has been completed, and any devices loaned to your student have been returned

To complete the CPIC:

1. Go to:  https://ddsbps.ddsbschools.ca/public/home.html
2. Log in using your username and password. If you have not yet created a parent portal account, click the Create Account button to get started. Please note that you will require your student’s OEN and Access password to complete the new account set up. This would have been emailed to you on Monday August 17 if we had a valid email address on file.
3. Once logged in, click on the “Returning Student Registration 2020-2021” button to get started.
4. For help logging in or troubleshooting, email your campus secretary

My Student is NEW to the DDSB and would like their 1:1 Chromebook

Grade 9-12 students in the DDSB are issued a Chromebook to use for as long as they are a student in the DDSB. To arrange a Chromebook:

1. Complete the Chromebook Program Informed Consent (CPIC), which is a part of the online registration verification process.

2. Contact the secretary of your campus and will put you in touch with the appropriate Vice Principal.  They will enter a catalogue request for a device to be provisioned for your student.  When the device is ready, the parent will receive an email to book a time for curb-side pickup at the Education Centre. 

The Microphone or camera is not working on certain tools or sites 

On some sites (such as Read and Write and WeVideo), users need to allow permission to use the microphone and/or camera. If students click "block" these tools won't work. Check that permissions have been granted in Chrome for the site experiencing issues.

If this doesn't work, contact your teacher to submit an Incident Report (help ticket) with IT Services.

I'm getting strange popups or notifications

This is often due to the student installing unapproved Google Chrome extensions or addons. Try removing unnecessary extensions from chrome and then restart your Chromebook to see if this solves issues being noticed.  Report to teacher if this continues to submit an Incident Report (help ticket) with IT Services. 

My Chromebook has stopped charging or I lost the charger

Lost or damaged chargers will need to be replaced at the expense of the family. Please contact your campus to order a replacement. For issues charging your device where no physical damage is present on the charger, please contact your student’s teacher and they can submit an incident ‘report an issue’ with IT Services.

I would like to plug my Chromebook into a wired network connection

DDSB Chromebooks do not have ethernet (wired network) ports. Plugging an external ethernet adaptor through USB has been disabled for security reasons on DDSB Chromebooks. Try moving closer to your home wifi access point or different locations in your house as Chromebooks only run off wireless connections.